Welcoming Back Our Premier Rewards Members 

Thursday, 25 June 2020

After some further easing of COVID-19 restrictions in South Australia, we are thrilled to announce that we are preparing to re-open our doors to Premier Rewards members on Monday June 29.

Hours of Opening: 

  • Gaming machines - open from 9am
  • Table games - open from midday  
  • The Chandelier and Grandstand Bars will initially only be open to service players, we will open these as bar outlets later in July

Note: Level 1 Table games including Poker will not be reopening until further notice as we will refurbishing these areas shortly ready to join the Expansion later this year.

(closes at 4am Sunday – Thursday and 6am Friday – Saturday)

Premier Rewards members only

  • Only Premier Rewards members may enter SkyCity Adelaide Casino when we first re-open. This will ensure we have a central register of who is on site and when, so we can support with contact tracing, if required. We expect that from mid-July visitors who aren’t members will be able to sign up on the day as long as they’re carrying appropriate photo identification (eg driver’s licence or passport).

Food 

The former Barossa Bar and Grill is currently closed as we are rebuilding this outlet to open as Central Café at the end of July. 

The Sean’s Kitchen restaurant will operate as a temporary "Barossa Café and will operate from 10am to 10pm every day as a gaming floor eatery, entrance will be through the doors in the gaming machines room immediately off the North Terrace entrance.

  • Limited snacks will be available to order from Chandelier Bar.
  • Chandelier Bar will be open during casino operating hours.
  • Our beverage cart will operate on the main gaming floor.

If sick, please don’t come to SkyCity

  • If you are feeling sick, please, DO NOT come to SkyCity. Please stay at home in your bubble and seek medical advice. Take care of yourself and only come to SkyCity when you have fully recovered. By doing so, you will be keeping yourself and others safe.

Stay 1.5 metres apart

  • Don’t forget to Stay 1.5 metres away from others where possible and please respect other people’s space.
  • Table games will only cater for up to three players and there will be no back-betting.
  • A number of gaming machines have been turned off to enable social distancing.

Extra Cleaning Regimes

  • Extra cleaning regimes have been implemented. We have stepped up the frequency of cleaning to ensure high touch surfaces are sanitised.
  • Hand sanitiser available to employees and guests.

 

Update on The Guardsman and Madame Hanoi

Thursday, 4 June 2020

We are excited to announce that with restrictions slowly easing on South Australian cafes and restaurants we are now in a position to re-open The Guardsman and Madame Hanoi on Tuesday 9th June.

  • From 9th June The Guardsman and Madame Hanoi will re-open with revised hours 
  • Measures will be taken to limit attendee numbers to South Australian guidelines
  • Booking required.please book online via our website or call 82184166
  • 3x sittings for lunch and 3 x sittings for dinner
  • Cashless payment only

To book a table at The Guardsman: https://theguardsman.com.au/

To book a table at Madame Hanoi: https://adelaidecasino.com.au/eat-and-drink/madame-hanoi/

Opening Times By Venue:

 Venue Mon Tue Wed Thur Fri Sat Sun
Sean's Kitchen Closed Closed Closed Closed Closed Closed Closed
Madame Hanoi Closed 11:00 - 14:30
17:00 - 21:00
11:00 - 14:30
17:00 - 21:00
11:00 - 14:30
17:00 - 21:00
11:00 - 23:00 11:00 - 23:00 Closed
The Guardsman

Closed

11:00 - 21:00 11:00 - 21:00 11:00 - 21:00 11:00 - 23:00 11:00 - 23:00 Closed
The Guardsman Cafe  07:00 - 13:00 07:00 - 13:00 07:00 - 13:00 07:00 - 13:00 07:00 - 13:00 Closed Closed
Patty Mac's Closed Closed Closed Closed Closed Closed Closed
Grandstand Bar Closed Closed Closed Closed Closed Closed Closed
Barossa Bar + Grill Closed Closed Closed Closed Closed Closed Closed
Chandelier Bar Closed Closed Closed Closed Closed Closed Closed

Please note:

Rules and regulations are different for gaming venues, unfortunately we do not yet have a confirmed date for the re-opening of the Casino, we will keep you updated as soon as we know more.

 

Update on COVID-19 

Tuesday, 19 May 2020

We know that your Rewards Points and birthday gifts are an important part of your experience at Adelaide Casino. As you have been unable to use and redeem these valuable components of the Premier Rewards program, we have made the following allowances;

Rewards Points

We have paused the expiration of all Rewards Points until 1st January 2021. Once expiry recommences, any points that were earned before 1 July 2020 will expire. Any other points on your account will remain until six (6) months after the date they are earned.

Birthday Points Gifts

Any member who has a birthday between March and August and has not yet redeemed their birthday points gift will enjoy an extended redemption period. Members in this category will have until 30 September to redeem their birthday points gift at any kiosk at Adelaide Casino.

 

Monday, 23 March 2020

As per the government announcement last night in regards to additional measures to slow the spread of COVID-19, Adelaide Casino will be closing at 12pm today, Monday 23 March 2020.

Important information:

  • Please note that any Rewards Points that expire from a Premier Rewards member’s account over the period of the forced closure will be credited back to the member’s account within a reasonable time of the casino re-opening.

Thank you for your ongoing support and understanding.

 

 

Friday, 20 March 2020

Following advice from the Commonwealth and South Australian Governments, SkyCity Adelaide wishes to advise that as of Friday 20th March a number of steps have been taken to meet the updated social distancing regulations. They include the following:

  • From Monday 6 April, the entire Casino building will be closed to the public between 4am-8am daily, during this period we will undertake additional cleaning
  • The building will be divided into a series of smaller zones in which visitation can be limited to under 100 people, including customers and staff
  • Visitor numbers will be closely managed throughout all zones, and passes will be allocated
  • Oasis Outdoor Bar, Patty Macs restaurant and Poker Zone will be temporarily closed
  • Sean’s Kitchen, and new bar and restaurant The Guardsman will remain open with revised hours, see below, and measures taken to distance diners, limit attendee numbers to under 100 and increase cleaning and sanitising processes
  • Madame Hanoi is open with the entrance via the North Terrace entry
  • Chandelier Bar will remain open 24/7 but for table service only
  • Premier Rewards will be located in vestibule, enter from Station Lane

Opening Times By Venue 

 Venue Mon Tue Wed Thur Fri Sat Sun
Sean's Kitchen Closed Closed Closed Closed Closed Closed Closed
Madame Hanoi Closed Closed Closed Closed Closed Closed Closed
The Guardsman

Takeaway Coffee Only: 7am-2pm

Takeaway Coffee Only: 7am-2pm Takeaway Coffee Only: 7am-2pm Takeaway Coffee Only: 7am-2pm Takeaway Coffee Only: 7am-2pm Closed Closed
Oasis Bar Closed Closed Closed Closed Closed Closed Closed
Patty Mac's Closed Closed Closed Closed Closed Closed Closed
Grandstand Bar Closed Closed Closed Closed Closed Closed Closed
Barossa Bar + Grill Closed Closed Closed Closed Closed Closed Closed
Chandelier Bar Closed Closed Closed Closed Closed Closed Closed

Friday, 13 March 2020

Our customers and our staff are our number one priority and the following is important information regarding COVID-19 that has been implemented:

  • Introduction of a number of social distancing measures:
    • De activation of every second gaming machine and electronic table game
    • Distancing between players at seated table games
    • Standing betting at seated table games will be disallowed
    • No more than 5 players at standing games such as roulette
    • We are limiting promotional draws to reduce the number of customers in one place
  • Hand sanitisers have been placed throughout our site and handwashing instructions have been placed in our public bathrooms.
  • Team members have been educated on how to prevent transmission of viruses and as per the advice of World Health organisation our focus has been around best practice personnel hygiene.
  • We have established an isolation procedure to minimise exposure to others if there is a suspected case
  • Our cleaning regime has been increased to reduce the risk of contaminated surfaces
  • We have introduced additional personal protective equipment requirements for staff who may come into contact frequently touched surfaces.
  • Our Advanced First Aiders have been briefed on the signs and symptoms of COVID-19

Our plan for if a COVID-19 case is suspected:

  • If any staff or guests visiting our site report flu-like symptoms, Adelaide Casino has Advance First Aiders who will attend and if necessary isolate unwell persons to assess their symptoms.
  • Medical and Health Services will be notified immediately
  • We will notify the community once the case has been verified by health professionals
  • All relevant areas would be cleaned with anti-viral products

What you can do:

  • You can protect yourself and others from getting sick by regularly washing your hands with soap and water for 20 seconds and avoid touching your face
  • When coughing or sneezing, cover your mouth and nose with a flexed elbow or tissue and dispose of the tissue in a waste bin.
  • If you are suffering from flu-like symptoms, please self-isolate and contact relevant authorities on 1800 020 080
  • Ensure you follow the 14 day self-isolation period if you have travelled from overseas 

Adelaide Casino is continuing to monitor the advice of the Department of Health and Government and our priority is to ensure all our customers and team members are well informed of the situation and to provide a safe environment to visit.

For further current information on COVID-19 please call the Coronavirus Health Information Line on 1800 020 080.